Last updated: 17th June 2026
Harrier Services Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
Harrier Services Ltd is a company registered in England and Wales, providing window cleaning, gutter clearing, pressure washing, domestic cleaning, and commercial cleaning services across Teesside and the surrounding areas.
Registered office:
10 Ribbleton Close
Marton
Middlesbrough
TS7 8PQ
Contact:
- Phone: 07590692111
- Email: info@harrierservices.co.uk
- Website: www.harrierservices.co.uk
For data protection queries, please contact Graeme at the details above.
2. What Information We Collect
We collect only the information necessary to provide a quote or deliver our cleaning services. This may include:
- Your full name
- Your address and postcode
- Your phone number
- Your email address
- Details about your property (type, number of rooms, services needed)
- Photos you send us (e.g., for remote quotes)
- Before‑and‑after photos of your property taken during service delivery
We collect this information when you:
- Fill in our online quote form
- Message us via Google Local Services Ads or WhatsApp
- Call or email us directly
- Book a service with us
3. How We Use Your Information
We use your personal data only for the following purposes:
- To provide you with a fixed‑price quote
- To arrange, deliver, and confirm completion of cleaning services
- To send before‑and‑after photos as proof of work
- To communicate with you about your booking (e.g., scheduling, reminders)
- To issue invoices and process payments
- To respond to any complaints or queries
We do not use your information for marketing emails or share it with third parties for their own marketing.
4. Lawful Basis for Processing
Under UK GDPR, our lawful basis for processing your personal data is:
- Contractual necessity – when we need your information to provide a quote or deliver a service you’ve requested.
- Legitimate interest – for example, keeping a record of your booking for operational or legal reasons, or sending before‑and‑after photos to demonstrate job completion.
- Consent – where we explicitly ask your permission (e.g., if you send us photos voluntarily).
5. Who We Share Your Data With
We share your information only as necessary to deliver our service:
- Our subcontractors – vetted self‑employed cleaners who need your address and service details to carry out the work. They are contractually required to keep your information confidential.
- Payment providers – if we process payments electronically (e.g., bank references).
- Legal obligations – if required by law, regulation, or to protect our legal rights.
We never sell or rent your personal data to anyone.
6. How Long We Keep Your Data
We retain your personal data only as long as necessary:
- Booking and service records – for 6 years after your last service, in line with HMRC and legal requirements.
- Photographs – before‑and‑after photos are stored for quality control and may be used anonymously for portfolio purposes unless you object.
- Enquiry data (if you don’t book) – deleted after 12 months.
7. Data Security
We take reasonable technical and organisational measures to protect your data, including secure storage, limited access, and password protection. Our subcontractors are required to handle your data securely and delete it after the job is complete.
8. Cookies
Our website may use minimal cookies for functionality (e.g., form submissions) and analytics (e.g., Google Analytics). You can disable cookies in your browser settings at any time.
We do not use advertising or tracking cookies from third‑party ad networks.
9. Your Rights
Under UK data protection law, you have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct any inaccurate or incomplete data.
- Erasure – request that we delete your personal data in certain circumstances.
- Object – object to processing based on legitimate interest.
- Withdraw consent – where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at info@harrierservices.co.uk or call 07590692111. We will respond within one month. If you’re not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Harrier Services Ltd is a company registered in England and Wales. Registered office: 10 Ribbleton Close, Marton, Middlesbrough, TS7 8PQ.